Find answers to the most commonly asked questions about our platform and services.
General Questions
What is HDIPlatform, and how does it work?
HDIPlatform is an Interview-as-a-Service platform that helps companies conduct structured and unbiased technical interviews using a network of qualified interviewers. Companies can schedule and manage interviews seamlessly through our platform.
How is HDIPlatform different from other interview-as-a-service platforms?
HDIPlatform focuses on human-driven interviews, ensuring high-quality evaluations with structured reports, domain-specific interviewers, transparent Finance and Post offer engagement.
What industries or domains does HDIPlatform cover?
HDIPlatform primarily caters to software product companies and startups, covering technical roles such as software development, data science, DevOps, cybersecurity, and more.
Can we request specialized interviewers for niche roles?
Yes, HDIPlatform provides domain-specific interviewers based on your hiring needs. You can request interviewers with expertise in particular tech stacks or industries.
Is HDIPlatform suitable for both startups and large enterprises?
Yes, our platform is designed to cater to the needs of startups, mid-sized firms, and large enterprises looking for scalable and efficient interview solutions.
How do we onboard and start using the platform?
Once you sign up, our team will guide you through onboarding, which includes setting up your account, defining interview structures, and integrating with your ATS if required.
Interview Process
How does HDIPlatform select and qualify interviewers?
We have a rigorous interview process, also interviewers are selected based on experience, domain expertise, and past interviewing track records.
Can we customize interview questions and evaluation criteria?
Yes, you can define your own questions and evaluation parameters, or choose from HDIPlatform's structured interview frameworks.
What types of interviews does HDIPlatform conduct?
HDIPlatform conducts technical, behavioral, system design, and managerial interviews, tailored to your hiring requirements.
How do candidates receive interview invitations?
Candidates receive automated interview invites via email and calendar integrations.
Can we schedule interviews in different time zones?
Yes, HDIPlatform supports global interview scheduling across multiple time zones.
What happens if a candidate misses an interview?
You can reschedule the interview at no additional cost if notified in advance. Missed interviews without prior notice may be chargeable.
How do we receive interview feedback and reports?
Post-interview, you'll receive a detailed evaluation report with scores, interview videos and feedback within a stipulated time.
Can we integrate HDIPlatform with our existing Applicant Tracking System (ATS)?
Yes, HDIPlatform supports integration with popular ATS platforms for seamless workflow management.
Pricing and Payments
How is pricing structured for interviews?
Pricing is based on the type of interview, interviewer expertise, and volume of interviews. We offer both subscription and pay-per-interview models.
Are there any subscription plans or pay-as-you-go options?
Yes, we offer flexible pricing plans, including monthly subscriptions and one-time payment options.
What payment methods are accepted?
We accept bank transfers, credit/debit cards, and other online payment methods.
Is there a refund policy if an interview is canceled or not conducted?
We have a real time finance dashboard which automatically figures out the exact receivables. But, if some technical error happens then the refund will be done within 24hrs.
Are there any additional charges for customized interview frameworks?
Custom interview structures may involve additional charges based on complexity.
Data Security and Compliance
How does HDIPlatform ensure data privacy and confidentiality?
We follow strict data protection policies and comply with Indian data privacy laws to safeguard client and candidate information.
Is HDIPlatform compliant with Indian data protection laws?
Yes, we adhere to the IT Act, 2000, and other relevant regulations.
How long is candidate and client data stored on the platform?
Data is stored securely for a defined period based on contractual agreements and legal requirements.
Can clients request data deletion at any time?
Yes, clients can request data deletion in accordance with our data retention policy.
Are interviewers under a strict NDA to protect candidate information?
Yes, all interviewers sign an NDA before conducting interviews.
Support and Troubleshooting
How can we contact HDIPlatform support for urgent queries?
You can reach out via email, chat support, or our dedicated customer service hotline.
What is the average response time for support requests?
Our support team responds within 24 hours for standard queries and within 1 hour for critical issues.
Do you provide training or onboarding support for new clients?
Yes, we offer onboarding assistance and training sessions.
Can we request changes or improvements to the platform?
Yes, we welcome client feedback and continuously improve the platform.